Real Gems 14 Day Returns Policy
“No Questions Asked Return Policy!”
We would like you to have complete peace of mind when buying products from Real Gems. Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund / Replacement or Exchange through our Reverse Pickup channel.
We mean what we say! All you need to do is give us a call on +91-9828093344 or drop an email at firstname.lastname@example.org within a period of 14 days, from the date of delivery.
- Item(s) must be in their original, unused condition, and returned within 14 days of receipt.
- Refund/replacement for goods are subject to inspection and checking by Real Gems team.
- We do not refund if you change your mind however we can arrange a replacement or exchange.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back.
- The return/money back amount will be as determined by our team at Real Gems. In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes
- In case of Refund, the payment shall be made by way of an account payee Cheque, / NEFT/ Respective payment Gateway, within 3 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.
- In case of exchange, the customer will have to pay the difference between the new product chosen and the old product before dispatch.
- Reverse Pickup : Real Gems, Our reverse pickup policy is just one more way in which we try to make your online shopping experience, smooth and easy. If you have bought a product that you would like to return, you can book a reverse pickup(if available) using these easy steps:
- Call us on +91-9828093344. Tell us your order number and request for a reverse pickup.
- Drop an email on email@example.com, we will contact you to confirm the pickup.
- Depending on your location, your customer care officer would guide you various return options available to you.
- If there is no reverse pickup service available at your location, you would be asked to ship the product back to us at your cost.
- However, reverse pickup charges would be deducted from the cost of sales in case of returns
- Please do take care that you pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you use a reliable courier service.